When will I receive my flapjacks?
To ensure your flapjacks arrive quickly we send orders on next working day delivery. All orders must be placed by 12pm in order to be posted for next day delivery. Any orders received after 12pm will be posted the following day. Any orders received on the weekend will be posted Monday for delivery on Tuesday.
How long will my flapjacks last?
Our flapjacks have a monthly sell-by date. Once opened we recommend consuming within two days for the flapjacks to taste at their best.
Please note, the Breakfast Bar, carrot cake and black forest Gateau have a two week sell by date.
Can my flapjacks be frozen?
All our flapjacks can be frozen.
What do I do if my order has not arrived?
Your delivery should arrive before 12.00 the next day. You should be sent tracking updates including a tracking number by our courier via text message. Visit the courier website and input this code to get an update on where your package is. If your order has not arrived and you have not received any communication about it's whereabouts from the courier please email us at email@example.com
Please note we are not responsible for courier delivery delays.
What is the weight of each flapjack?
Each flapjack weighs approximately 180g
Can I include a gift message?
Yes you can include a gift message with your order. Leave your message in the order notes box at checkout or email us a.s.a.p after placing your order at firstname.lastname@example.org
What if I've received the wrong flapjack in my order?
We take care packing our orders but occassionally human errors happen! If you've received the wrong flapjack flavour in your order please email us at email@example.com.
Are your flapjacks vegan?
Most but not all of our flapjacks are suitable for vegans so make sure to check the allergen information.
All of our energy balls are vegan.
What is your refund policy?
We do not issue refunds unless the flapjacks in your order have arrived in poor condition, out of date, or you have received the wrong items in your order. Please email us with images at firstname.lastname@example.org
How many flapjacks fit in one gift box?
The maximum number of flapjacks per gift box is 12
Do you offer corporate gifting?
Yes we can supply any of our flapjacks for corporate events. Please email email@example.com with details